FAQ -

1

Q
Can I have exclusivity for specific product and region?

A
Yes, we agree to have reliable partnership with our clients, more details please contact us for discussion.
2

Q
Payment term? Trade term? Shipping method?

A
30% TT in advance, 70% balance before shipment preferred, L/C or other payment up to discussion; Standard trade term is EXW, nearest port Ningbo(SEA), Shanghai(AIR);
3

Q
MOQ? Do you offer free sample? Delivery time?

A
No MOQ; samples are available but no free sample; Sample delivery in 5-10 working days, bulk order delivery in 30-40 working days depends on order volume.
4

Q
Are you a manufacturer? What equipments you have?

A
100% Manufacturer, with over 15,000M2 factory area, located in Ninghai, Ningbo, China; integrated with Tooling/ Die Casting/ CNC/ SMT/ Painting/ Assembling/ Aging and testing equipments for an over 400M2 Laboratory;
5

Q
What is your key advantage compare to other manufacturer?

A
R&D, Quality and Service.
6

Q
What certificate you have? What is the warranty? How you deal with failure products?

A
ISO90001, ISO14001, ENEC, TUV-GS,CE,CB,RoHS, IP,IK, LM79, LM80, TM21; We offer standard 5 years warranty, >10 years warranty up to request; every batch of goods Outgoing Quality Control is inspected 100%; during warranty period, if any product failed due to quality problem, we will offer replacement for free;
7

Q
Where is your main market? Who’re your main customers?

A
>80% sales volume to Europe, south America, Southeast Asia; Main customers are public/private contractors, wholesalers, distributors;
8

Q
Do you sell only products or you have technical support?

A
A team with over 20 engineers is available for project study, lighting simulation, design evaluation, thermal management, optic management, and new products development ect. ;
9

Q
Can you customize packaging/products for customers?

A
Yes, different lamp housing color, logo print, printed carton, instruction manual, special labeling are available; products customize is also available, please contact us for more details; we also do SKD&CKD;